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Moderation Process ​

Scope of Moderation ​

Generally, we proactively review the following content for compliance with our Instance Rules and Terms of Service:

  • Publicly posted content that appears on the Local Timeline.
  • Content relevant to this instance that has been reported by other users.
  • Content voluntarily disclosed by users on their profile pages (content visible via web browser).

We reserve the right to review any other content uploaded or submitted to this instance.

Moderation Process ​

Disclaimer

Administrators may take additional measures if the moderation process described herein is insufficient to resolve an issue.

  1. A report is initiated either by an administrator identifying violations during proactive patrols or by a user reporting violating content.
  2. The report is forwarded to all administrators, who will receive both on-site notifications and email alerts.
  3. Upon processing the report, the administrator records the outcome and reasoning on the report page. The affected user is then informed of the specific content deemed in violation, the reasons for the violation, and the resulting action.
  4. If the user disputes the decision, they shall be directed to file an appeal via the contact methods listed on the Contact Us page.
  5. Administrators are not required to communicate with the user if the account is determined to be a bot or a mirror account.

Disclosure & Confidentiality ​

  1. Internal discussions among administrators shall remain confidential.
  2. Administrators must not disclose the source of a report (the reporter) to the user.
  3. All communications regarding reports between administrators and users (including off-site communications) should be recorded and archived.
  4. If a user publicly questions a disciplinary action, administrators are obligated to provide at least one public response.
  5. When suspending a user account, administrators must disclose the username and the reason for suspension to the entire instance. The reason for suspension must not contain private user information; furthermore, if the reason contains sensitive content, an appropriate Content Warning must be applied.

Appeals ​

If you have another Fediverse account, you may contact @admin directly. Otherwise, please send an email to moderation@gotosocial.social.